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Terms & Conditions

IMPORTANT INFORMATION

Version 6 (June 2014)

Please read the following Terms and Conditions carefully.

PEACE FOR A POUND is the trading name of GRG Public Resources Ltd (GRG PR) registered in England and Wales Company number 2946432.

PEACE FOR A POUND was created to provide peace of mind for Home Owners, Businesses, Parents, Police Forces & Authorities.

We may be appointed to offer the PEACE FOR A POUND service to you on behalf of many local Police Authorities, depending on how this application came to you.

About these Terms and Conditions

The Terms and Conditions for the PEACE FOR A POUND Service (“The Service") may be revised from time to time at our discretion by giving 30 days notice.

If you give us your e-mail address when you register, we will send you an e-mail to tell you whenever we revise them. If we do not have an e-mail address for you, you should check from time to time the version of the Terms and Conditions posted on the PEACE FOR A POUND website. The website will always contain the most up-to-date version of these Terms and Conditions.

You can also obtain a printed copy of the current Terms and Conditions at any time by writing to us at the address below, by email to info@peaceforapound.com, or by calling our Members Line 0345 606 5844.

If you do not accept any revised Terms and Conditions you can cancel your membership of PEACE FOR A POUND by writing to us at the address given below stating your name, address, membership number, your intention to cancel and that the reason for cancelling is that you do not accept the revised Terms and Conditions. Any fees already taken for that year will be forfeited by you.

You should also be aware that certain other services we offer are reliant on PEACE FOR A POUND membership. Cancelling this membership will automatically terminate other services so linked and other costs may be involved in this termination.

Membership Restrictions

Age Restrictions: You must be over 18 years old to participate in the PEACE FOR A POUND scheme.

Capacity Restrictions - Property owner or lessee/tenant: You must either be the property owner or a lessee, tenant or other occupier of the premises who has authority to secure or repair the premises.

If you register as a member of The Service you confirm to us that you are either the owner of the property or that you have the consent of the owner of the premises and authority to secure or repair them.

Address Restrictions

Police managed schemes only:
The Service only covers the United Kingdom and for key holders specific Police Force areas. Details of those Police Force areas which are covered by The Service are posted on our website. You can check if specific postcodes are covered on the website or by calling the Members Line for key holder availability.

Police Force boundaries may change from time to time. This means the area covered by the service can also change. If your registered premises fall within an area that is no longer covered by The Service, we will notify you promptly of this. In these circumstances the Service in relation to the key holder scheme will terminate. We will refund to you any unused portion of your fee under these circumstances.

For non managed Police schemes there are no geographical limitations.

Membership & Premises: You may register one or more premises for coverage by the Service and so gain membership of The Service. Each of the premises registered must be in an area covered by the Service and an annual fee is payable for each premises so registered.

Your main membership address need not be in an area covered by the Service. All communications regarding the Service will be sent to you as the main contact responsible for the membership.

Benefits of the Service

If acting as an individual or family, your membership is personal to you and your family. By joining PEACE FOR A POUND on behalf of a company, the main contact provided confirms that he/she is authorised to represent the Company.

Registration

You can join The Service by either completing the online registration form at www.peaceforapound.com or by calling the PEACE FOR A POUND Members Line on 0345 606 5844 and registering your details. You may also request an application form if you wish to register by post.

If you register on the website or via the Members Line, you will be asked to confirm that you have seen a copy of the Terms and Conditions. If you register by phone or on the web, a hard copy of the Terms and Conditions will be sent in the post to you following your registration. When you register, you will be asked to specify a password and to select a security question. You will need to provide some of this security information when you wish to amend any of your registered details on the web or by phone.

Membership Details, Passwords and Payment

You should keep your membership details and security information very safe.

If you believe that either your password or your security question/answer may have become compromised you should contact us via the Members Line immediately and (subject to security checks) we will ask you to choose a new password or security question. We will not be responsible if there is unauthorised access to your details as a result of your security information becoming compromised unless the compromise is our fault.

A fee of £ 12.00 is payable for registration when registering and will cover your membership for a period of 12 months from the date of your registration. The fee is payable in respect of each address that you register with us and is transferable between addresses registered under a single membership.

We may from time to time change the cost of the Service. Any such change will only take effect on the occasion of your next renewal.

We will contact you by post or e-mail (if you have provided an e-mail address) when any renewal is due. If you have not renewed 28 days after the renewal date then the details of the registered premises concerned will be removed from the Service database.

Fee Payments

Details of acceptable methods of payment of the fee are given on the online registration form or when you call the Members Line.

If you choose to pay by continuous direct debit we offer the following Direct Debit Guarantee

We shall send you a statement to confirm payments before any sum is collected.

You’ll be advised at least 14 days in advance of any changes to the amounts or payment dates, so that you are always in total control.

You can cancel a direct debit at any time – simply tell your bank or building society, with a copy to us, however our standard cancellation fees and procedure will apply.

In the unlikely event that an error should occur, you can get an immediate refund from your bank or building society.

If you choose to pay by continuous credit or debit card, you authorise us to prepare, complete and submit sales voucher(s) and to debit the credit or debit card specified on the registration form to the value of your fee.

If payment is not received from your card company, we will contact you for details of an alternative credit or debit card to be debited. Credit or debit card details provided at the PEACE FOR A POUND website for payment over the internet are processed using industry standard SSL (secure socket layer) encryption.

If you choose to pay by cheque you should make sure that we receive your payment within 28 days of registration or renewal otherwise your registration will lapse and we will erase that premises from our systems. You will be able to re-register the premises at a later date, but will need to complete the whole registration process again. Please note that irrespective of your choice of payment method, coverage of the registered premises under the Service will not become effective or be considered renewed until we have received payment of your fee, in cleared funds.

Duration: Subject to your rights to cancel and the other provisions for termination in these Terms and Conditions, coverage for each premises registered shall be for a period of 12 months commencing from the date of receipt of payment unless extended for further 12 month periods.

Either party may terminate this agreement by giving 30 days written notice to the other party and coverage for the premises concerned shall terminate on the expiry of the notice period.

No refunds will be made if you terminate this Agreement to cover administration costs.

Your right to cancel

If you change your mind after you have completed the registration process and given us payment details, you have 14 days from the date of registration to cancel your membership for any reason. To do this you should phone the Members Line on 0345 606 5844 and speak to one of our agents. Your cancellation will be effective immediately and we will return to you within a reasonable period the sums already paid by you by means of a credit or debit card or direct debit.

If you do not cancel your membership within this 14-day period, you may terminate the contract in accordance with the termination provisions set out elsewhere in these Terms and Conditions.

Refund of Fees: All refunds (however arising) under these Terms and Conditions (except for cancellation within the 14-day cancellation period) shall be rounded down to the nearest pound.

The information you provide

You should ensure that the details that you provide are accurate and up to date. You can make changes to the details, remove details or add more details at any time via the PEACE FOR A POUND website or the Members Line. If your details are not accurate it may affect the speed and effectiveness of the Service. If we have reasonable cause to believe that you are using your membership or the details provided other than for the legitimate purpose of The Service we may terminate your membership. In such circumstances we will refund to you any unused fees. We may report any suspicions of an offence to the police.

You will need to obtain the consent of any person named as a contact, before you provide their details to us. By providing the information to us about any nominated contacts, you confirm that you have obtained that person's consent to provide details, that you have explained to him/her the role of the contact in the context of The Service and that you have the person's consent to have his/her details stored on the System to enable us to fulfil our obligations according to these Terms and Conditions.

How we use your information

We hold the information you provide to us on behalf of your local Police Force. We only use this information for the purposes of The Service.

On the occasion of an incident at the registered premises, and following an approach by the Police, we will use reasonable care to make contact with your nominated contacts in the order you have specified on registration or subsequent amendment. Please note that we do this as a result of instructions and information received from the Police. We rely on this information being accurate and our obligation to you is to act reasonably based on this information.

You confirm that we are authorised to act on the instructions of any of your nominated contacts, who act as your agent(s) in these circumstances. If you cannot be contacted: The police may require that you or a nominated contact attend the premises within 30 minutes. If your premises are insecure and you or any of your nominated contacts cannot be reached on the contact numbers given, your nominated repairer will be contacted and asked to secure your premises. If you have not nominated a repairer or if that nominated repairer cannot be contacted or is unable to attend the premises within 30 minutes, the Police will require your premises to be secured by an accredited emergency boarding company. Your premises will also be secured on your behalf by an accredited emergency boarding company if you or one of your nominated contacts requests it. By agreeing to this you additionally agree to pay the boarding company for the said work.

You confirm that we are authorised to arrange on your behalf for the premises to be secured by your nominated repairer or by an accredited emergency boarding company in the circumstances we have described. We use reasonable care to appoint only accredited businesses unless it is a repairer nominated by you. We cannot be held responsible for the acts or defaults of these contractors however these may be caused.

Costs of Repair: You will be responsible for the costs of the repairer or boarding company securing the premises. You will, unless we notify you otherwise in writing, be required to settle these directly with the company concerned.

Agents and Contractors:

We may perform our obligations to you under the Service from time to time through our appointed agents and contractors. We will enter into appropriate arrangements with our agents and contractors to maintain the level of service described in these Terms and Conditions.

Events Outside our Control

Third Party Equipment and Service Providers: We can accept no liability for loss resulting from a cause over which we have no direct control, including, but not limited to, the failure of any third party equipment or service, (e.g. fax machines, Internet providers, telecom, mobile or pager networks or any other service providers).

Force Majeure

We cannot be responsible to you for any loss or damage which may be suffered due to any cause beyond our reasonable control including without limitation any act of God, weather, failure or shortage of power supplies, flood, drought, lightening or fire, strike, lockout, trade dispute or other labour disturbance (not our own labour dispute) or any other technical problems beyond our control. Internet: You are responsible for the costs and quality of your internet connection to the Service.

Access to the Service may occasionally be temporarily interrupted or otherwise restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will always try to post on the Site (at www.peaceforapound.com) advance notice of periods when the Service will not be available. Whatever the cause of any interruption, we will attempt to restore Service as soon as reasonable. Access to the service is also available by telephone seven days a week between 8am and 8pm on the Members Line 0345 606 5844.

This Site may contain links to other web sites. We disclaim any responsibility for the availability or content of these other sites nor can we vouch for the protection or privacy of any information which may be provided directly to such a third party nor for the quality of the service offered by that third party.

Limitation of Damages - Please Note:

If any aspect of The Service is or becomes unavailable then we will use reasonable endeavours to repair and reinstate the Service within 24 hours of detection depending on the severity of the failure. Where such unavailability is due to our negligent failure to deal with circumstances within our control and is for more than a total of 24 hours in any 30 day period or for any 12 consecutive hour period we will at our discretion either pay to you compensation limited to a refund of the fee paid by you for the unavailable Service or provide you with a credit up to the same amount.

It is expressly agreed between us that the liability for any damages arising out of the provision of the services under this agreement to you by us, whether caused by negligence of our employees or contractors or otherwise Except where provided otherwise in these conditions, the Company shall be under no liability of whatsoever kind however caused, whether or not due to negligence or wilful default of the company or its servants or agents arising out of or in connection with the Services. All conditions, warranties or other terms, whether express or implied, statutory or otherwise, are hereby expressly excluded providing that nothing in this paragraph shall exclude or restrict any liability of the company for death or personal injury resulting from the negligence of the company or its servants or agents and in any event, the company liability shall be limited to direct loss and shall not include indirect or consequential loss of any kind. In any event any liability shall be limited to actual damages but shall in no event exceed £50.

Rights to Transfer

You will not transfer or attempt to transfer your membership in whole or in part to anyone else without first obtaining our written consent, which shall not be unreasonably withheld. We may transfer all or part of our obligations and agreement with you at any time to any company or person properly authorised and accredited by the Police.

Governing Law

This agreement is governed by English law.

Your Details and Security

Our primary use of the details you provide to us is to ensure that the Police can fulfil their obligations to you in relation to this Service.

We will act in compliance with the Data Protection Act 1998, which requires us to follow strict procedures to safeguard the privacy of your information and we will only use your details lawfully and in accordance with the Act.

We use reasonable care to keep your information confidential and secure. We shall use our reasonable endeavours to ensure your details are safeguarded from damage, accident, fire, theft and unauthorised use.

We shall use reasonable care to ensure that your details are only made available to properly authorised Police representatives to enable them to fulfil their current statutory responsibilities.

In the event that we cease to represent the Police with this Service, your details will be returned to the Police. We will retain such information as is necessary to satisfy our statutory obligations. This information will be retained for the period required by the law. We may also retain such information as we deem reasonably necessary for periods equivalent to the periods set out in the Limitation Act 1980 in respect of any claim which may be brought against us in relation to the Service. We may also use your details where and to the extent of any requirement to comply with any applicable law, legal process or to enforce any of these Terms and Conditions.

Notwithstanding the points above, we will not pass your information on to any other companies outside of GRG PR without your consent. We may use this information to tell you about changes to our site, to let you know about our Service or to disseminate information from the Police or other local community bodies approved by them to help improve the security of your Premises. If you do not wish to receive this information, please inform us by letter, e-mail (at info@peaceforapound.com) or by calling the Members Line (0345 606 5844) and we will remove your account from our mailing schedule.

We may from time to time compile summary statistics about the Service for sharing with third parties. These statistics will not contain any elements, which could compromise the security and privacy of any of your details. For quality control and training purposes, we may record your telephone conversations or monitor your internet use with us.

If at any time you feel that we have not adhered to these principles, please notify us immediately and we will use all reasonable efforts to correct the problem. Where you contact us via the Internet: Although we have endeavoured to create a secure and reliable Site, the confidentiality of any communication or material transmitted over the Internet cannot be guaranteed. We cannot therefore accept any responsibility for the security of any information so transferred and you must make your own determination as to these matters. For more personal communication, you may choose to contact us by telephone on the numbers provided.

All information is held according to the provisions of the Data Protection Act 1998.

Under the terms of this Act, you may request details of all data stored in connection with the Service by writing to the Data Protection Manager at the address at the bottom of this document, quoting your Membership Number. A charge may be made for this. Requests will not be accepted by any other method.

BUSINESS PREMISES - IMPORTANT

If you are using the Service for business premises or any premises where you may perform a business function you should note that the exclusions and limits of liability in these Terms and Conditions specifically exclude loss of business, loss of profit, economic loss (direct or indirect) and any other indirect or consequential costs, losses, expenses, claims or damages howsoever arising out of your membership of PEACE FOR A POUND. Our total liability to you howsoever arising in relation to your membership whether in contract, tort (including negligence and breach of statutory duty) misrepresentation or restitution (but not including fraudulent misrepresentation) shall be limited in its entirety to a maximum of £50.00. We do not limit our liability for death or personal injury arising from our negligence.

We welcome your feedback and suggestions about how to improve this Service and Website. By submitting the comments, you are waiving any and all rights that you may have in the idea or any related materials.

We may use or implement such comments as we wish and not be liable to you for any royalties or license fees for its use.

All contents of this site are Copyright © 2014 GRG Public Resources Ltd (GRG PR)

GRG Public Resources Ltd is a company registered in England, No. 2946432.

Registered address: Bank Passage, Stafford ST16 2JS

All correspondence relating to The Service should be sent to: PEACE FOR A POUND, PO Box 1805, Stafford. ST18 0GE